1. Collection of Personal Information
(a) Visit Workbench Warehouse’ website and providing your Personal Information;
(b) Interact or follow social media managed by Workbench Warehouse (such as Facebook, Twitter, YouTube or Instagram);
(c) Place an order via our showroom, telephone or website;
(d) Apply for a job with Workbench Warehouse;
(e) Submit website feedback, enquires or comments;
(f) Provide your Personal Information for the provision of special offers by Workbench Warehouse or any other service provided by Workbench Warehouse;
(g) Enter into an agreement with Workbench Warehouse; or
(h) Any other method of collection as determined by Workbench Warehouse from time to time.
1.2 Workbench Warehouse may collect and hold the following personal information (“Personal Information”):
(a) Name, address, phone and/or facsimile number and email address;
(b) Australian Company Number and/or Australian Business Number (if required);
(c) Details of your orders;
(d) IP address;
(e) Loyalty program, award or redemption details;
(f) Driving licence or other photo and address identification;
(f) Bank details; and
(g) Any additional information provided to Workbench Warehouse, including any feedback, rating or comments made by you.
2. Use of Personal Information
2.1 Workbench Warehouse uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:
(a) Providing order confirmations;
(b) Processing and delivering of orders including fraud prevention;
(c) Assisting the offering of products and services by Workbench Warehouse or its related entities, merchants, contractors, agents and/or employees;
(d) Processing of job applications and the provision of relevant information in this respect;
(e) Communicating promotional offers, marketing information or special events;
(f) Responding to feedback, ratings, comments, complaints and enquiries; and
(g) Using for administrative, marketing, planning, employment performance review, service or product development purposes.
2.2 You may advise Workbench Warehouse if you do not wish to receive any promotional offers, marketing information or special events from Workbench Warehouse.
3. Disclosure of Personal Information
3.1 Where appropriate and required, Workbench Warehouse may disclose your Personal Information:
(a) To other associated Workbench Warehouse entities, including its delivery company;
(b) To Workbench Warehouse’ suppliers, agents or contractors in connection with or for the purpose of Workbench Warehouse’ business;
(c) Where the law requires or authorises Workbench Warehouse to do so, particuarly in relation to fraud prevention; and
(d) To any other third party notified by you at the time of or after collecting your Personal Information, including the merchant performing services to you.
3.2 Workbench Warehouse will not disclose Personal Information to overseas recipients.
4. Access to, Protection and Destruction of Personal Information
4.1 Subject to the Privacy Act 1988 (Cth), Workbench Warehouse provides you with access to your Personal Information upon your request.
4.2 Workbench Warehouse will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, Workbench Warehouse relies on you advising of any changes or inaccuracies of your Personal Information. Please advise Workbench Warehouse if you are of the view that any of your Personal Information requires updating or correcting.
4.4 No data transmission over the internet can be guaranteed to be 100% secure. As a result, while Workbench Warehouse strives to protect your Personal Information, Workbench Warehouse cannot ensure or warrant the security of any information you transmit to Workbench Warehouse over the internet, and you do so at your own risk. Once Workbench Warehouse receives your transmission, Workbench Warehouse makes its best effort to try and ensure the information and Personal Information security both on Workbench Warehouse systems and while in transit between Workbench Warehouse’ systems and the companies who provide Workbench Warehouse with the various systems.
4.5 Workbench Warehouse will destroy any sensitive personal information e.g. driving licence after a period of 4 months.
5. Complaints Procedure
5.2 Should you not be satisfied with the way your complaint was handled or determined, you may contact Workbench Warehouse or, alternatively, contact the Australian Information Commissioner via www.oaic.gov.au.
COLLECT IN STORE OR DELIVERY?
You can opt to have your order delivered or, if you prefer not to pay for delivery, you can collect it from our showroom located in Braeside Victoria that has the required stock available. After you receive your ‘ready to collect’ email, you’ll need to bring your driving licence or other government issued photo ID to the store, and if you paid by credit card, the credit card used to make the purchase. The name on licence must match the name on the card and the name on the order. The store may take a copy of your driving licence, this is to help prevent credit card fraud and will be kept temporarily. After a short period, it will be destroyed.
Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service.
Workbench Warehouse can deliver anywhere in Australia. Unfortunately, international delivery is currently not available. We are also unable to deliver to PO boxes or parcel lockers.
ESTIMATED ORDER TIMEFRAMES
If you opted to collect in store you will receive an email to inform you when your goods are ready for collection.
If you opted for delivery, you will receive an email when the goods have been dispatched to the couriers with details so you can track our order.
We aim to dispatch all orders within 3-14 working days. In the unusual event of a delay to the dispatch of your order you will be contacted at the earliest opportunity. Once the order has been dispatched the estimated delivery time is as follows:
Melbourne Metro same day
Sydney Metro 1-2 working days
Brisbane Metro 4-5 working days
Adelaide Metro 1-2 working days
Hobart Metro 3-6 working days
Remote Areas usually take double the Metro timeframe
Please note that these delivery timeframes are estimates and are not guaranteed.
RECEIVING YOUR ORDER
Courier deliveries occur Monday – Friday between 9am-6pm. Unfortunately, we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives, they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.
DELIVERIES THAT REQUIRE A FORKLIFT OR LOADING DOCK
If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.